Terms of Use

Last updated: January 2026

1. Definitions

Mobile App means the software application provided by the Government of Malta (MSPC) ('Us', 'We', 'Our') which enables access to services on mobile devices, including any third-party software or documentation which enables the use of the software application and any upgrades thereto made available from time to time.

2. Licence Grant

The Government of Malta hereby grants the User ('You' / 'Your') a non-exclusive, non-transferable, royalty-free, revocable licence to use the Mobile App for Your personal use in accordance with these terms and conditions and subject to any rules or policies applied by any appstore provider or operator from whose site the Mobile App has been downloaded ('Appstore').

3. Intellectual Property

All trademarks, copyright, database rights and other intellectual property rights of any nature in the Mobile App together with the underlying software code are owned either directly by Us or by Our licensors. We do not sell the Mobile App to You. We remain the owners of the Mobile App at all times.

4. Availability and Cost

The Mobile App is currently made available to You free of charge. You may make use of the Mobile App in order to provide Your services but You shall not resell or redistribute the Mobile App for profit. We reserve the right to amend or withdraw the Mobile App or charge for the Mobile App or service provided to You, at any time and for any reason.

5. Public Sector Data

Any data being utilized by the Mobile App shall be subject to the specific terms and conditions governing the re-use of public sector information.

6. Mobile Network Charges

If You are not the bill payer for the mobile device being used to access the Mobile App, You will be assumed to have received permission from the bill payer for using the Mobile App. You acknowledge, and shall ensure that the bill payer acknowledges, that the terms of agreement with their respective mobile network provider ('Mobile Provider') will continue to apply when using the Mobile App. As a result, the bill payer may be charged by the Mobile Provider for access to network connection services for the duration of the connection while accessing the Mobile App or any such third-party charges as may arise. You agree, and shall ensure that the bill payer accepts responsibility for any such charges.

7. Restrictions

Any:

  • (a) attempt to copy, reproduce, alter, modify, reverse engineer, disassemble, decompile, transfer, exchange or translate the Mobile App; or
  • (b) creation of derivative works of the Mobile App of any kind whatsoever

shall be strictly prohibited.

8. Compatibility

We shall use all reasonable efforts for the Mobile App to be fully functional:

  • (a) where this is technically feasible; and
  • (b) on devices:
    • (i) that are considered mainstream;
    • (ii) having a mainstream operating system;
    • (iii) having the software stack configured as supported by the original device vendor;
    • (iv) having the operating system patched with the latest updates.

9. Updates and Availability

The version of the Mobile App may be upgraded from time to time to add support for new functions and services.

We do not accept any responsibility whatsoever for unavailability of the Mobile App or any difficulty or liability to download or access content due to any acts or omissions of the Appstore or any other communication system failure which may result in the Mobile App being unavailable.

You acknowledge that the Mobile App may be affected by factors which are beyond Our reasonable control including, but not limited to, the internet and mobile networks which directly impact the availability of the Mobile App and the quality of the user experience.

From time to time updates to the Mobile App may be issued through the Appstore. Depending on the update, You may not be able to use the Mobile App until You have downloaded or streamed the latest version of the Mobile App and accepted any new terms.

10. Termination

We may terminate use of the Mobile App at any time by giving You prior notice of termination. Upon any termination:

  • (a) the rights and licenses granted to You herein shall terminate;
  • (b) You must cease all use of the Mobile App.

11. Limitation of Liability

Without prejudice to the other terms on limitation of liability and disclaimer of warranties set out within, We are not liable to You for any damage or alteration to Your equipment including, but not limited to, computer equipment, handheld device or mobile telephones as a result of the installation or use of the Mobile App.

We shall not be held liable in the event of any technical malfunctions occurring during the usage of the Mobile App arising from the downloading of other applications, any technical faults, misuse of Your device, battery life, connectivity issues or any other factors that may arise and which are beyond Our reasonable control.